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Terms & Conditions

Last updated: 30 October 2026

These terms govern your use of VyomHub (“we”, “us”). By creating an account or using the service you agree to them.

1. Accounts and access

Access is by invitation, or by sign-up where we have opened it. You must give correct details, verify your e-mail address, and keep your password and any access keys secret. You are responsible for everything done through your account, including by people you invite.

2. Acceptable use

You must not use VyomHub to:

  • host or distribute illegal content, malware or phishing pages, or anything that infringes someone else's rights;
  • send spam or unsolicited bulk e-mail, or send mail that falsifies the sender. E-mail must go only to recipients who can reasonably expect it, with a working way to opt out;
  • attack, scan or disrupt other systems or networks, or run open proxies or relays;
  • try to get around the limits of your plan or the separation between customers.

We may remove content or suspend a service that breaks these rules or puts other customers or the platform at risk, with notice where we can give it.

3. Billing and wallet

Services are prepaid. You add money to your wallet in INR (minimum ₹500, maximum ₹1,00,000 per payment) and the hourly price of each service is deducted as you use it. Prices are shown in INR and include GST, so the amount you see is the amount you pay. A GST tax invoice is issued for every top-up and is available in the portal. We may change prices with notice on this site or in the portal. Wallet money is not a deposit or bank balance and earns no interest. Details are under How billing works and on the Refunds & Cancellations page.

4. Suspension and termination

You can delete any service or close your account at any time. If your wallet balance reaches zero your account becomes past due and you have 72 hours to add funds. We may suspend an account when the wallet is not funded after that period, when you break these terms, or when the law requires. While an account is suspended you cannot buy new services and cloud servers are stopped, not deleted. We may end the service to you after notice if the cause is not fixed.

5. Your data and backups

Your data stays yours. We process it only to run the service. Managed databases are backed up on a schedule and backups are kept for 7 days. When you delete a database, its live data is removed and a final backup is kept for that period. Backups of other things, such as files on cloud servers, are your responsibility unless your plan says otherwise. Keep your own copies of anything important.

6. Availability

We work to keep the service running but we do not promise any particular uptime or give a service-level agreement. Planned maintenance and unexpected faults can interrupt services.

7. Limitation of liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss of data. Our total liability for any claim is limited to the amount you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

8. Changes to these terms

We may update these terms. The date above shows the latest version. If a change is significant we will tell account holders by e-mail. Using the service after a change means you accept it.

9. Governing law

These terms are governed by the laws of India. The courts of India have jurisdiction over any dispute.

10. Contact

Questions about these terms: support@vyomhub.com. More ways to reach us are on the Contact Us page.