Refunds & Cancellations

Last updated: 30 October 2026

All amounts are in Indian Rupees (INR). Read this together with the Terms & Conditions.

Cancelling a service

You can cancel any service at any time by deleting it in the portal. Charges stop when it is deleted. There is no minimum term or cancellation fee.

Hourly charges

Hours of use already charged are not refunded, because the capacity was reserved for you.

Unused wallet balance

• If you ask within 7 days of a top-up, the unused part of that top-up is refunded to the original payment method.
• After 7 days, you can still request a refund of your unused balance by e-mail and we review each request.
• A refund is accompanied by a credit note against the GST tax invoice of the top-up it relates to, so the GST included in the refunded amount is reversed too.
• Approved refunds are processed within 7 to 10 business days. If the payment gateway does not return its own charges on a refund, they are deducted from the amount refunded.

Failed or duplicate payments

If money left your account but the top-up failed, or you were charged twice for the same order, the full amount is refunded to the original payment method. Banks usually reverse these automatically; if yours does not, write to us.

How to ask for a refund or raise a dispute

E-mail billing@vyomhub.com from the e-mail address of your account, with your account name, the date and amount of the payment, and the Cashfree order or payment reference if you have it. We reply within 2 business days. Other ways to reach us are on the Contact Us page.